Tickets

Create, manage, and track support requests with full lifecycle management.

Managing Tickets

Create, view, update, and filter support tickets through their full lifecycle.

Assign tickets to agents to route work to the right people.

Understand how SLA deadlines display on tickets and how to monitor at-risk tickets from the dashboard.

Categorize and filter tickets with color-coded labels scoped to each project.

Activity Timeline

Track every change to a ticket through the visual activity timeline on the detail page.