Team Management
Organize your support team with departments, roles, on-call schedules, and escalation policies.
Agents
Add, edit, and manage support agents from the Agents page.
Departments
Create and manage hierarchical departments to organize agents and route tickets.
On-Call Schedules
Create on-call schedules and manage agent rotations from the Schedules tab.
Escalation Policies
Build multi-level escalation chains that automatically route unacknowledged tickets to the right people.