Managing Channels

Once channels are created, you manage them directly from the Channels page. This guide covers editing channel settings, toggling channels on and off, deleting channels, and filtering the channel grid.

Editing a channel

To modify an existing channel’s settings:

  1. Navigate to Channels in the sidebar.
  2. Find the channel card you want to edit in the grid.
  3. Click the Edit button on the card. This opens the Edit Channel dialog.

The Edit Channel dialog contains the same fields as the Create Channel dialog – Channel Name, Channel Type, and any type-specific configuration (such as IMAP and SMTP settings for email channels). Make your changes in the relevant fields.

Enabling or disabling a channel

The Edit Channel dialog includes an additional field not present during creation: the Enabled toggle switch.

  • Enabled (on) – Auxilium actively processes this channel. Inbound messages are polled and ingested, and agents can send outbound messages through it.
  • Disabled (off) – Auxilium stops polling for inbound messages and blocks outbound sends through this channel. Existing conversations are preserved and remain searchable. You can re-enable the channel at any time with no data loss.

Toggle the switch to the desired state, then click Save to apply the change.

Tip
Disable a channel temporarily during maintenance windows or credential rotations to prevent connection errors from accumulating.

Deleting a channel

To permanently remove a channel:

  1. Navigate to Channels in the sidebar.
  2. Find the channel card you want to delete in the grid.
  3. Click the Delete button on the card.
  4. Confirm the deletion when prompted.
Important
Deleting a channel is permanent. Make sure you no longer need the channel before confirming. If you just want to temporarily stop processing messages, disable the channel instead of deleting it.

Filtering channels by type

When you have many channels, use the Channel Type dropdown above the grid to narrow the view:

  1. Click the Channel Type dropdown at the top of the Channels page.
  2. Select a type from the list: Web, Email, Slack, Teams, WhatsApp, Telegram, or Apple Messages.
  3. The grid updates to show only channels of the selected type.
  4. To see all channels again, select All Channels.

This is especially useful when managing multiple channel types across different projects and you need to quickly find a specific channel.

Next steps