Channels

Connect your support team to customers across every communication medium.

Channel Overview

Learn how channels connect your support team to customers across every communication medium, and how to navigate the Channels page.

Email (IMAP/SMTP)

Step-by-step guide to creating and configuring an email channel with IMAP and SMTP through the Auxilium UI.

Create a web chat channel to offer real-time support through your customer portal.

Managing Channels

Edit, enable, disable, and delete channels from the Channels page.