Auxilium Documentation
Everything you need to set up, configure, and manage your omni-channel support platform.
Get Started →Getting Started
Learn the fundamentals and set up your first project.
Tickets
Create, manage, and track support requests with SLA enforcement.
Channels
Configure email, chat, Slack, Teams, and more.
Conversations
Manage message threads and your agent inbox.
Customer Portal
Set up whitelabeled self-service portals for customers.
Team Management
Organize agents, departments, on-call, and escalation.
Dashboard
Monitor KPIs, SLA compliance, and team performance.
Projects
Manage multi-project configurations and isolation.